Archive for the ‘personal brand’ Category

Personal Brands: Let Me Entertain You

Tuesday, July 27th, 2010

IKEAMonsoon[1]We’re having a BBQ with about 50 people up at my house in a few weeks. It’ll be in August, which weirdly enough, is when about a full third of my family and friends are born. So it’s always a big party, featuring crowd favs like ribs, beer and cake.  What could be bad? Nothing if I survive my drive to entertain.

 

Among the characteristics of my personal brand is “entertaining” and not just for guests at home. I speak, train and teach at venues where audiences are no longer satisfied by being educated or enlightened. “Adult learners” must be simultaneously entertained as they graze on facts and analysis.  Someone coined a word for what we do now in the knowledge transfer business: “edutainment.” I don’t have a casual relationship with this concept, because I believe it the single most important factor in moving people forward. With all my might, I relentlessly edu-tain.

 

Personal brands aren’t something you can turn off and on at will. Qualities that are authentically you will come through in most every venue.

 

For example, I am known for throwing really great parties because I believe that you must entertain guests. I see it as part of the job when you host a party. I have developed a formula. I like to splurge on a real bartender. He makes signature drinks and margaritas with that tiny shaved ice, like Slurpees (I bought the machine). We have live music (I live in LA where musicians are desperate for an audience much less a pay check). And I always add in something novel to up the cool factor and kind of make it a scene.

 

This summer my cool factor is futons instead of chaise lounges. It’s got that Beverly Hills Hotel cabana, Hollywood’s Hotel Roosevelt bottle service cum Vegas Rehab with beautiful people lounging vibe.

This is where it gets ugly.

 

The best place to buy cheap futons is IKEA. If there’s a store that’s more grueling to move through, filled with more screaming children and surly customer no-service people at the checkout, then it must be in hell.

 

Other than hell, which I can only imagine is IKEA without air-conditioning, there could be no other place where you are trapped with hundreds of other lost souls, as your brain is assaulted with the smell of damp Swedish meatballs and you try to find your way out from the moment you get in. On the floors you see arrows, but they return you to the same places you came from.

Okay, it gets worse.

 

We persevere, gripping our soiled list of product numbers, plus awkwardly juggling a tower of assorted doo-dads we picked up on the way down.  How could you resist? They force you to pass every single item ever made in Sweden on the way, three stories down, to the self-serve warehouse.

 

We arrive at the beginning of the end. We make our way through a maze of towering aisles and pull hundreds of pounds of futon assemblage and mattresses off the shelves, only to push them around in a side-less steel cart that hits you right in the curve between your leg and ankle.

It’s still not as bad as it’s going to get.

 

We pay after fumbling with what looks like a taser, and is actually an optical scanner that only works at a very specific distance and angle. We wobble our way out to pick-up zone.

 

Therein lies the difference between IKEA and hell.

 

Above our heads – like lettuce in a supermarket – is a power shower of wet mist pouring out of a cable strung all across the overhang between the store and the curb.

 

This is where you must wait with your cardboard and plastic covered, yet to be assembled furniture. Now we know it’s not hell, because we’re wet and freezing. We are literally standing in a monsoon with our cardboard shack and plastic tarp wrapped mattresses, all soaking wet.

 

“It’s to keep you cool,” says the lone attendant. Now if you don’t know, Los Angeles is about 78 degrees by day and 65 degrees by evening during most of the summer, with no drag of humidity. This is not Phoenix, Orlando, Houston or anyplace where having buckets of water thrown at you is really the only way to manage your body temperature outdoors.

 

Blame it on my personal brand. I endured because I must entertain. The show must go on. The mantra doesn’t waver when you are authentically what you are, no matter where you are.

 

In case you are navel gazing about your own personal brand, ask yourself this. What do you endure that tells you who you are?

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Personal Brands: Thoughts and Tears

Wednesday, July 21st, 2010

sombreroCountry western music makes me cry – in part because it’s my daughter’s favorite genre (which is a mom-thing, stuff that reminds your mom of you makes her cry, too). I also cry because they tell such poignant stories about heartache, ambition and simple living.

What’s remarkable to me? Unlike any other genre, country western lyricists work Jesus into songs like he’s a neighbor. It’s not the same as Christian music where Jesus is central to the message. Country music sings about Jesus, in the same song where they sing about beer or driving really fast.

From Brooks and Dunn’s That Red Dirt Road:

“That’s where I drank my first beer. That’s where I found Jesus. That’s where I wrecked my first car, tore it all to pieces.”

It’s where I found Jesus

They sandwiched Jesus in between the real life of a young man’s drinking and driving. Hopefully they’re not insinuating doing both at the same time  – although that might be when Jesus is much needed, under the circumstances.

Point is: without a doubt Jesus is a thought leader. He’s a famous person who appears really accessible and meaningful to many people.

Now who are you singing about?

Who are the thought leaders that should be on your lips? Who are the key opinion leaders with whom you need to have an intimate relationship? You may never meet them. You can access them by reading their books or blogs, applying their teachings or perspective to your work/life – and maybe attending a seminar they lead.

Point is: you need to access people with knowledge and perspective that is superior to yours, so you have a way to get more comfortable with the challenges you face – and have the courage to actively seek out greater objectives.

Make A List

I have a long list, some famous like Seth Godin and Guy Kawasaki, and some less so like Ichak Adizes and Rick Maurer. I enjoy a bit of an unfair advantage – I hosted International Business on public radio plus done lots of other media: so I’ve gotten to interview, and share a stage and editorial space with many thought leaders.

But, no one has an excuse to be under-informed. Now it doesn’t take a whole lot of effort to intimately know anyone: philosophers and kings, corporate titans and corporate critics. Go online, find, review, apply and repeat your new perspective.

Do This

Make a list of whom you should know or at least brush up against, by looking at their material. Let the best of them influence you. Interact with them on blogs or forums, and most importantly let great thinking (theirs, yours or an amalgam) be a natural way for you to produce great work.

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Personal Brands: Do Ask. Don’t Tell.

Tuesday, July 13th, 2010

566782_its_a_secret“When is it appropriate for me to criticize my co-worker?”  I got the question from a young manager in my course: Pitching the Perfect Presentation, on campus at UCLA last week.

I felt flooded by the power to disabuse an entire group of people about an entirely inappropriate – yet pervasive – kind of communication: delivering unasked for criticism. I thought I’d expand on my academic platform and let you in on the etiquette.

Have you ever asked for permission before you criticized a colleague, friend, family member, neighbor or significant other? And not, “Hey, it’s time for me to criticize you: ready?” Nor telling them to brace themselves, “Here’s a heaping cup o’ criticism, coming your way!”

The concept of delivering “constructive criticism” is often obfuscation. It masks the intention of unloading a gnarled mess of “perspective” on someone who is (or is not) living out your dream of how their job (or life) should be done.

Maybe you don’t think you need to ask. After all, if your personal brand is “boss” or “know-it-all” then: fire away, right? Or, because your personal brand is defined as “role-model for those behind me on the path,” you have a duty to be corrector-in-chief, doncha?

So, I stood in front of the class and thought about the God given right to criticize. I thought about when God would give it. Other than “back away: the stove is hot!” do we have a duty to admonish someone on something where we know better? Or, think we know better?

It is a funny question because I teach. I coach. I talk at people from inside the television and tell strangers what I think they MUST do.

My personal brand and my job title invite people to come to me when they want to move further and faster in their careers. When someone signs up for that, I make sure I’ve been deputized to deliver feedback as part of our working relationship. In fact, I make sure that honesty isn’t optional and that I’ll only talk about what I know at a world-class level. Only then can I deliver feedback.

Feedback is not criticism.

What does feedback look like? Direction. Encouragement. And, when necessary: the recommendation to change course, see additional choices or consider that one choice obviates another. You cannot be both an astronaut, and Kate plus 8.

So what’s the difference between criticism and feedback? The giver and receiver must think of feedback as a gift. You wouldn’t package poop and hand it to someone as a gift. You wouldn’t accept that as a gift.

And, you must have permission. As my friend Bob Gregoire says, simply ask: “Would you like my feedback on that?”

Here’s my feedback protocol.

1. Share what you see as positive and powerful about what your receiver is doing – or wants to do – or has made an effort toward doing.

2. Then, share what would strengthen their performance, product or presentation.

And, if you are throwing a lateral – interacting with a peer, co-worker or friend – be as quick to ask for feedback, as you are to give it.  That will slow down the urge to share, won’t it?

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Personal Brands: Hate and Disorder

Tuesday, July 6th, 2010

298459_packing_casesHow are you doing amidst the piles you’ve created? You know, the piles of old bills, dirty clothes and detritus of your hobbies (like your carnival stuffed animal collection or unusable swag from less than stellar events)?

Maybe it’s not your clutter. Maybe it’s your roommate’s mess, or your office mate’s. Maybe you inherited it from a well-meaning relative who filled up your place with her old furniture or your work ancestor: the person who sat at your desk or cubicle before you arrived.

Are you worn down, filled with disgust and furious while living in the small margins of space that aren’t covered with dust or mold or worse? Have you come to hate the space you occupy? We know if you have, even if we haven’t seen the place you’re at. Hating disorder and not taking action to clean it up is fomenting a negative attitude toward the world, and making a marked, negative impression of your personal brand on us.

Things that would be trash often surround us in life. Why does this make us mad – either crazy or crazy plus angry? Because it is irrational to be burdened by garbage you must face or sift though in order to do something rational: like live well or work smart.

Don’t kid yourself that someone in Haiti might need a pair of running shoes that are stained from two years of roadwork, accompanied by the molting socks you left in them. Anyway, stashing them in a pile in the corner is not serving the needy, who are not so needy that they want to wear your garbage.

Maybe Your Space is Clean but Your Mind Holds Toxic Waste

Some of us enjoy near pristine physical environments while surrounded by virtual trash: like brain litter born of mean-spirited emails and IMs. Our minds are juiced with the debris of unfair accusations about our talents or intellect. Our honest accomplishments are stacked up on a musty, dusty foundation of “you are less and I am more” reviews of bad bosses, jealous colleagues, dysfunctional family members and BFFs who have breached what you deserve: a sarcophagus of self-worth.

It is my experience that people who come from clutter: space wise or brain wise, speak the angriest and ugliest words. It’s like a haze of brown and grey smog infects them and thwarts oxygen or common courtesy from entering their brains. And, we all have experienced GIGO: garbage in and garbage out. Garbage doesn’t require a fancy algorithm to display results. Garbage is a pretty straight-forward producer of more garbage.

So, how are you doing, as we turn the corner on the second half of this year? It is too late for Spring-cleaning, but you can still lose weight for summer. That is: take the time to toss the stuff that is weighing you down before the days get shorter on their own.

Personal brands: unburden yourself now and let the sunny side of life lift you up and past your old behavior or the behavior of people who should be dropped off in the don’t recycle bin of “toxic people I used to put up with.” Go through your so-called friends or followers and hold onto the real, good ones: the nourishing, wise and in-your-corner ones.

With the spaciousness you create in your real, psychological and social media space you’ll re-gain the ability to map out what you really want in your life. If you got a holiday day off or two, come back into our lives free of the clutter that’s made you mad.

Infuse and surround your personal brand with the best stuff: inside and out.

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Personal Brands: The Audition

Tuesday, June 29th, 2010

269713_mi_esposa_1From the time you leave your home, consider that you are being auditioned for the job you are seeking.  Your personal brand starts to get its early morning workout when you cross the threshold of your door.

How coherent is your personal brand promise, given what you actually deliver?

The person you brushed by without apology, your sitting steadfastly on the train when an elderly person could have used your seat, the meager tip you left at the diner: that is your real personal brand.

Your prickly reaction when you make a mistake, the indifference you show the speaker when you talk during a presentation, the lack of planning that leaves you to blow a deadline: that is your real personal brand.

Without thinking too much, pick just one:

1. Would you rather be right?

2. Would you rather be loved?

3. Would you rather be the best?

If you would rather be any of these, given who you really are, consider what you must do to change from the inside out.

It’s not just that your future boss or client may be sitting on the train or glance by your check and change at the diner booth: it’s that you are going to be you in every situation that lasts longer than a first job interview. Anything you want is yours to lose or win.

There is no magic threshold. You can’t suddenly become a better person because now it’s work and not home, or it’s work and not friendship. You are who you are with a very thin layer of veneer to chip and reveal your real personal brand.

Stop with the cheap disguises. Stop telling yourself that you deserved the job. That your co-workers are wrong. That you could do so much better if you owned the business instead of doing your job.

In the USA, we are heading toward the day we celebrate as Independence Day. Make this more than a vacation day. Figure out what you want to shake off – what chip on your shoulder you’d like independence from.

Let the July 4th fireworks be a metaphor for your breaking through your dark side and lighting up the world.

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Personal Brands: Craziest Advice Ever

Thursday, June 24th, 2010

644397_burzaWhy do job coaches tell you to EVADE a straightforward answer when a recruiter asks you this simple question?

“What do you expect to earn in terms of salary and related compensation, given the role and responsibilities associated with this position in our company?”

  1. Job coaches earn money for coaching you to get a job, but lose their income stream if you actually land a job.
  2. It’s been a long time since job coaches have succeeded in a job interview much less held a job, so they are giving you advice from the 1980’s.
  3. You appear to be a turnip living off nutrients from the soil, rather than a person seeking employment.

Would anybody who cared about you tell you to wear a funny hat to an interview?

Go naked?

Eat a Philly cheese steak during the interview?

Make sure to bring up your thoughts on Warren Beatty’s daughter getting a sex change (unless you are applying for a medical job, in which case they counsel you to talk about the need to re-cane all the chairs you have hoarded in your parents’ garage)?

Or tell you to do everything you can to avoid answering a simple question, which would show you:

  1. Came prepared to land the job
  2. Done research on the company and compensation for the job in its sector
  3. Understand your value and the value of your skill set

Clearly, I am puzzled by the rash of sort of angry diatribes from coaches who last week responded to my post by defending why they counsel you to think of money as a roadside bomb.

Here’s the truth. Employers are actively seeking employees who can help move their companies in a direction of growth (or stability).  They want sincere, straightforward communicators with integrity. They want to avoid hiring people who are:

  1. Crazy
  2. Liars
  3. Difficult to get along with

They want people who are:

  1. Honest
  2. Team players
  3. Good at what they do

In my post last week, I recommended you come prepared to answer the compensation question. Maybe that’s why CNBC called me their top job coach. Jeri Hird Dutcher agrees, and she is a super career coach with great strategies to help you get ahead.

On the other hand, among the comments from my post last week, I am glad to have drawn fire from other coaches whom you may hire if you want to dance like a gargoyle in your next interview.

It seems that if you are seeking an employer who likes obfuscation, frustration, and irrational chatter about simple things, there is a preponderance of coaches who can help you engage in the kind of dialogue that starts you off on the left foot, on the wrong beat.

Alternatively, when you want a great job with a great employer and a great start on a great relationship that will lead to great opportunities for greater challenges and greater income, then just answer the question when it’s asked.

“What do you expect to earn in terms of salary and related compensation, given the role and responsibilities associated with this position in our company?”

I urge you:

  1. Do your research so you know the company and compensation range
  2. Know what you are worth and the best way to articulate that
  3. Come prepared to be hired!

Angry, defensive, and personal attacks should follow in the comment section below.

Visit at www.workwrite.net

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Personal Brands: Answer This

Wednesday, June 23rd, 2010

1195548_what_not_to_do_1I imagine there’s some lunatic that we’re calling a “thought-leader,” who is passing out some horrific job-interview ending advice, including:

“Never answer a question about compensation.”

 I did not hire five people in the last week because they would not answer this question:

“What are your expectations for salary, bonuses and other compensation as an employee of our company?”

I am hiring up for one of my firm’s business units. It should be easy to find great people, because this economy has unfairly displaced thousands of quality employees – including those with the specific technical skills my firm requires.

It is easy to get resumes in my email box, but nearly impossible to get answers in the actual interviews.

When I ask this very important test of their character: “What are your expectations for salary, bonuses and other compensation as an employee of our company?”

They “respond” by telling me how motivated they are. They tell me they want to “contribute” to our organization. They say, “What is the salary range?”

This is all I need to know about their personal brand. Evasion is one of the brand’s defining qualities.

Don’t be stupid. This is not only a question about the money you expect to earn, your participation in profits or your desire for particular benefits. It’s a question that reveals how you are going to conduct yourself during the many difficult moments that are a part of a growing, revenue-generating and profitable business.

Here’s the thing. I’m not a waiter with a menu. I’m not presenting you with choices so you can decide who you are for purposes of this interview. I’m a potential colleague who wants to work with people who can be trusted and who are sincere, while they also have skills and experience to do the jobs that are yet unfilled.

Before you meet me, you have seen the job description and requirements.

I’m going to ask you questions that lead me to understand if you have the qualities my firm requires: good character, self-motivation and the ability to collaborate with others. Those are qualities of the personal brands that sync with my business one.

The one paramount brand identity I require isn’t something you can “customize” for the job interview.

I want to work with people who are straightforward.

I don’t play cat and mouse. I want people whom I can trust for a truthful, accurate and reliable answer to all the questions I’ll have in the months and years ahead as we grow this business unit. I need people who will ask the hard questions that reveal our weaknesses so we can build what we now lack.

So, just answer the questions we are asking in job interviews. Don’t use diversion tactics. Don’t take fifty words when five will do. Show what type of person you are.

Think of prospective employers as a personal brand polygraph test. If you are a person who is typically evasive, loathe committing or are generally dishonest, it’s clear from your discernable dry mouth and sweaty hands.

While you’re destroying your chances with your workaround responses, you are doing one person a favor. The trials of meeting bad candidates make a good candidate glow.

Let it glow.

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Personal Brands: Stick It

Tuesday, June 8th, 2010

266346_swirlIf you were a bumper sticker, what would you say for all the world to see, as we drive by you stuck on a fender?

Would you tell us to give peace a chance? 

Would you tell us you’re a fan of mixed martial arts?

Would you boast your kid made honor roll?

Would you boast your kid beat up a kid on honor roll?

During my first week in training at The Coca-Cola Company, I got a mega dose of what big brands know best, and pass on to the people who represent them.

Memorable brand messages are brief, bold and brilliant.  Seven words or less pretty much covers everything they want us to remember. Volvo = safety. Disneyland= happy. Coke: the pause that refreshes (and a litany of other vitality-oriented slogans).

We are connected to these brands and the values they embody – the qualities of an ideal life they promise comes with purchase.

Like the toy in Cracker Jack or the mood ring in Lucky Charms, a brand personality may feel as real as something we hold in our hands. That’s why we welcome brands into our lives. And, why we proudly wear their insignias and logos.

We believe that joy, security, freedom, peace of mind, creativity or success comes with the product – or whatever desirable state of mind we can’t get on our own.

Personal brands: how do you know how we feel about you?

If you blog, and we like your personal brand: we happily subscribe to your missives. We hit “share,” sending out your message like we are sending a gift via email.

We look for you as we duck in and out of our Facebook page. We throw a glance at Tweetdeck zillions of times a day, and hope you pop up with something pithy that we might retweet. If you put in a subject line that is meaningful, we are motivated to open your email.

As personal brands, perhaps attached to bigger brands, we are both consumers and promoters. Unlike mass-marketed brands, personal brands don’t act like there is a one-way mirror. We rely on the porous relationship we have with our audiences.

The audiences we compete for are besieged with communication clutter, and at the same time are besotted with messages that are crisp, clear and relentless.

Are you successful in the trafficking of messages?

The world is driving by you all the time. Consider what’s sticking about you.

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